All integrations
Support · Planned
Help Scout
Customer pain tied to the services and changes behind it, without reading a conversation.
Planned. Tell us you need it, and it moves up the list.
What Waltz reads
- Conversation times
- Allowed tags
- Linked work items
What it never reads
- Subjects, bodies, comments and attachments
- Customer names, emails and phone numbers
- Free-text custom fields and CSAT comments
What it adds to your Briefs
- Customer-facing risk: tickets tied to services
Connect
- 01Create an app in Help Scout
- 02Paste its credentials in Integrations
- 03Choose the tags Waltz may keep
