All integrations
Support · Planned
Intercom
Customer pain tied to the services and changes behind it, without reading a conversation.
Planned. Tell us you need it, and it moves up the list.
What Waltz reads
- Ticket times and priority
- Allowed tags
- Tracker tickets
- Linked work items
What it never reads
- Subjects, bodies, comments and attachments
- Customer names, emails and phone numbers
- Free-text custom fields and CSAT comments
What it adds to your Briefs
- Customer-facing risk: tickets tied to services
- Exposure: customer impact
Connect
- 01Press Connect Intercom in Integrations
- 02Authorize Waltz with read access
- 03Choose the tags Waltz may keep
