All integrations
Support · Planned
Zendesk
Customer pain tied to the services and changes behind it, without reading a ticket.
Planned. Tell us you need it, and it moves up the list.
What Waltz reads
- Ticket times and priority
- Channel and group
- Allowed tags
- Linked work items
What it never reads
- Subjects, bodies, comments and attachments
- Customer names, emails and phone numbers
- Free-text custom fields and CSAT comments
What it adds to your Briefs
- Customer-facing risk: tickets tied to services
- Exposure: customer impact
Connect
- 01Create a read-only API token
- 02Paste it and your subdomain in Integrations
- 03Choose the tags Waltz may keep
