All integrations
Support · Planned
Plain
Thread links show the time from a customer's report to the fix that closed it.
Planned. Tell us you need it, and it moves up the list.
What Waltz reads
- Thread times and priority
- Allowed labels
- Linked work items
What it never reads
- Subjects, bodies, comments and attachments
- Customer names, emails and phone numbers
- Free-text custom fields and CSAT comments
What it adds to your Briefs
- Customer-facing risk: threads tied to services
- What shipped: customer reports closed
Connect
- 01Create a read-only API key in Plain
- 02Paste it in Integrations
- 03Choose the tags Waltz may keep
